MastaMap is a B2B app and can be used by Merchants (food, groceries, florists, organic produce & other artesans), Service Providers, Delivery Companies, Dropshipping companies, Fulfilment Centres and more, to send their customers, delivery ETAs and updates.

1. Customer orders items from your website and once the ordering process (incl. payment), is confirmed, the process moves seamlessly on to MastaMap (white-label possible).
2. MastaMap then sends the customer auto generated ETA updates i.e your order is out for delivery, ETA: 2 hrs, traffic delays, driver is now at delivery location etc
3. Customers can also communicate directly with the driver or HQ confirming whether they are at delivery address and if not, advise on a safe place for driver to leave their parcel.
4. Since customer receives regular ETA updates (as per their preferences), they can avoid taking unnecessary time off work or get on with other tasks at home.
5. HQ can also monitor end-to-end ‘Last Mile’ delivery cycle from one screen, enabling them to focus on their core business instead of constantly fielding calls from anxious customers.

Yes, MastaMap users need an internet enabled device.

MastaMap can help businesses by enhancing customer experience through: ETA updates which can help mitigate repeat deliveries & cancellations, while helping to reduce costs through route optimisation, saving time and petrol.

The ‘Last Mile’ delivery or delivery to the customer, is often the most time consuming, costly and most fiddly bit of the delivery cycle.  Everyday, millions of hours are wasted as people wait for their deliveries with many taking time off work or postponing appointments to ensure they are available to receive their packages. We want to change this.

Yes. Delivery is a big part of the customer experience and thus your customer services. After all, why spend days, weeks or months building or creating a product only to be let down by delivery and risk sending your customers to your competitors?

With eCommerce growing at exponential rates, businesses need to develop ways to complete deliveries faster, more accurately and, with more visibility for the customer. Customers are no longer willing to be stuck at home in the dark waiting for their delivery, only to pop downstairs and find a. “Sorry we missed you” note, despite the fact they were at home waiting all day.