MastaMap 1025

1025

MastaMap -A B2B 'Last Mile' Delivery Solution

Today’s consumers increasingly expect to be able to curate their own delivery experience

MastaMap enables Merchants (food, groceries, florists, organic produce & other artesans), to send their customers delivery ETAs and updates. Other MastaMap tools include: Route Optimisation; ability to create Accurate Customised Delivery Addresses; Analytics Dashboard – offering full visibility of last mile delivery & relevant delivery data. If you would like to try out MastaMap, please sign up to our Pre-Launch registration

HOW DOES MASTAMAP WORK?

1

Customer orders items from your website and once the ordering process (incl. payment), is confirmed, the process moves seamlessly on to MastaMap (white-label possible).

2

MastaMap then sends the customer auto generated ETA updates i.e your order is out for delivery, ETA: 2 hrs, traffic delays, driver is now at delivery location etc

3

Customers can also communicate directly with the driver or HQ confirming whether they are at delivery address and if not, advise on a safe place for driver to leave their parcel.

4

Since customer receives regular ETA updates (as per their preferences), they can avoid taking unnecessary time off work or get on with other tasks at home.

5

HQ can also monitor end-to-end ‘Last Mile’ delivery cycle from one screen, enabling them to focus on their core business instead of constantly fielding calls from anxious customers.

Features

Make Order

Customer orders item(s) from your website. Once order has been processed, customer receives update i.e your order has been received and is scheduled for delivery on 20th Oct (2pm).

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Delivery ETA

Customer receives regular updates (mostly automated), about their deliver ETA including link to track their order.

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Updates

Customers can also send driver an update on where to leave their delivery, if they’re not at delivery address.

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Delivery Updates

Customer avoids taking unnecessary time off work. Businesses can focus on their core activities instead of fielding calls from anxious customers about delivery updates.

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WHY YOU SHOULD START USING MASTAMAP TODAY

Food Delivery
Whether you offer healthy, nutritious, low calorie meals or fast food treats, use MastaMap route optimization to ensure your food reaches your customers as quickly as possible.
Meat delivery
From ‘Farm to Fork’, meat as nature intended. Use MastaMap for your chilled logistics deliveries.
Flower delivery
After waking up bright and early to ensure your customer enjoys her special day (and maybe even finds time to smell the roses), send her a MastaMap delivery tracking link so she has one thing less to worry about.
Bread and cake delivery
Nothing beats the smell of fresh bread morning, noon or night, so don’t risk leaving this order with the neighbours. Simply send your customer a MastaMap delivery ETA and you’ll be surprised, they may even be standing outside, waiting to welcome you personally.
Fruit & vegetable boxes
Whether it is fresh organic, fruit, vegetables or drinks, use MastaMap route optimization to ensure your fresh produce is delivered to your customers as quickly as possible.

FAQ

Click on an FAQ item to learn more

Who is this app for?

MastaMap is a B2B app and can be used by Merchants (food, groceries, florists, organic produce & other artesans), Service Providers, Delivery Companies, Dropshipping companies, Fulfilment Centres and more, to send their customers, delivery ETAs and updates.

How Does MastaMap work?

Customer orders items from your website and once the ordering process (incl. payment), is confirmed, the process moves seamlessly on to MastaMap (white-label possible).
MastaMap then sends the customer auto generated ETA updates i.e your order is out for delivery, ETA: 2 hrs, traffic delays, driver is now at delivery location etc
Customers can also communicate directly with the driver or HQ confirming whether they are at delivery address and if not, advise on a safe place for driver to leave their parcel.
Since customer receives regular ETA updates (as per their preferences), they can avoid taking unnecessary time off work or get on with other tasks at home.
HQ can also monitor end-to-end ‘Last Mile’ delivery cycle from one screen, enabling them to focus on their core business instead of constantly fielding calls from anxious customers.

Do I need internet access to use MastaMap?

Yes, MastaMap users need an internet enabled device.

How can MastaMap help my business enhance customer experience while reducing costs?

MastaMap can help businesses by enhancing customer experience through: ETA updates which can help mitigate repeat deliveries & cancellations, while helping to reduce costs through route optimisation, saving time and petrol.

Why does MastaMap focus on the 'Last Mile'?

The ‘Last Mile’ delivery or delivery to the customer, is often the most time consuming, costly and most fiddly bit of the delivery cycle. Everyday, millions of hours are wasted as people wait for their deliveries with many taking time off work or postponing appointments to ensure they are available to receive their packages. We want to change this.

We outsource our delivery. Is MastaMap still relevant to us?

Yes. Delivery is a big part of the customer experience and thus your customer services. After all, why spend days, weeks or months building or creating a product only to be let down by delivery and risk sending your customers to your competitors?

With eCommerce growing at exponential rates, businesses need to develop ways to complete deliveries faster, more accurately and, with more visibility for the customer. Customers are no longer willing to be stuck at home in the dark waiting for their delivery, only to pop downstairs and find a. “Sorry we missed you” note, despite the fact they were at home waiting all day.

Has MastaMap launched yet?

MastaMap is due to be launched soon. Businesses wishing to try out the app can do so by signing up to the Pre-launch registration – click link above.

Screenshots